Unlocking the Future with Agentic AI data strategies: key takeaways from Salesforce Agentforce World Tour Singapore 2025

Here are our top takeaways: 

Agentic AI is here to stay 

The opening keynote, Humans with gents Drive Customer Success Together, set the tone for the day. It emphasized the power of combining human insight with AI-driven agents to unlock unprecedented productivity and smarter decision-making. The message was clear: agentic AI data strategies are not just the future—they are today’s competitive edge. 

AI-Powered financial services are becoming the norm

In the session build an AI-Powered Financial Services Business in 2025, speakers showcased how AI is transforming financial operations, enabling faster data processing and deeper personalization. Agentic AI data strategies allow financial institutions to build trust, streamline compliance, and innovate with confidence. 

Enterprise productivity gets a boost 

Sessions like Unlock Agentic Productivity for Every Employee and Maximise Employee Potential with Agentforce in Slack highlighted how AI agents integrated into workplace tools are reducing friction and increasing agility. With agentic AI, businesses can empower teams to focus on strategic, value-adding work. 

Marketing and customer experience are entering a new era 

Talks such as Agentic Marketing at Electra, The Future of Marketing with Agentforce, and Revolutionising Customer Experiences with AI at Panasonic showed how marketers are tapping into Agentic AI data strategies to predict needs, tailor experiences, and deepen engagement across channels. 

Cross-industry applications are scaling fast 

From hospitality to education, sessions like Transforming Student Journeys, MuleSoft for Agentforce – Transforming Hospitality, and Driving Innovation in Travel & Tourism demonstrated the cross-sector value of agentic AI. These use cases proved that whether optimizing admissions processes or redefining guest experiences, AI agents are making a measurable difference. 

Actionable AI + agentic architecture = scalable Impact 

Multiple sessions, including Actionable AI: Automate Your Enterprise with MuleSoft & Agentforce and Path to Scale: Enabling an Agentic Workforce, stressed that true transformation comes from aligning data strategies with scalable architecture. This ensures real-time insights and intelligent automation at every level. 

Final Thoughts: embracing the power of agentic AI data strategies 

As demonstrated at the Agentforce World Tour Singapore 2025, businesses across Asia-Pacific are moving rapidly toward an agentic-first mindset. Singapore is an important growth market for Salesforce as businesses increasingly embrace Agentforce to unlock new opportunities. This investment underscores Salesforce’s support for Singapore’s National AI Strategy 2.0 and the nation’s vision as a driver of global AI innovation. This investment will help support Singapore enterprises as they build limitless digital workforces, bringing humans together with trusted autonomous Agentforce agents to unlock new levels of productivity, innovation, and growth. As Agentforce adoption accelerates, it has the potential to drive significant impact across Singapore’s industries, startups, and the public sector.

By embedding Agentic AI data strategies into daily operations, they are not only optimizing efficiency but also redefining what it means to be customer-centric, future-ready, and innovation-driven. 

Ready to lead the change? Let’s shape the future of business—with Agentic AI.