Key takeaways from Agentforce innovation day service Tokyo 2025
On March 13, 2025, Salesforce Japan hosted the “Agentforce Innovation Day Service Tokyo,” an event focused on the next-generation agent technology, Agentforce. Aimed at developers and engineers pioneering the AI era, the event offered practical skills and knowledge through a hands-on program. It provided a unique platform to dive deep into Salesforce trends, best practices, and real-world applications while fostering collaboration among professionals.
Salesforce’s unique approach to success in Japan
A key theme at the event was the role of Salesforce’s localized approach in its success within the Japanese market. Salesforce CEO Marc Benioff has long emphasized the importance of empowering local leadership, a philosophy that has significantly contributed to the company’s growth in Japan.
Instead of relying on a centralized global decision-making structure, Salesforce has given autonomy to its Japan-based leadership. As Benioff stated in an interview with Forbes Japan:
“In general, foreign companies are connected to their overseas headquarters through vertical lines of function, such as sales and service. The headquarters, not the top management in Japan, reviews the business and asks for instructions. However, instead of doing this, we have made it so that everything can be done freely in Japan.”
A pivotal moment for Salesforce Japan came in 2014 when Benioff appointed longtime friend Shinichi Koide (小出 伸一) as president and chairman of the Japanese subsidiary. Koide, with a background at Hewlett-Packard Japan, IBM, and Softbank, was instrumental in shaping Salesforce Japan’s customer-centric approach. By allowing Japanese management to make key decisions locally, Salesforce was able to better address customer needs with speed and precision. The success of this model has led to the replication of several Japan-developed proposals in other countries.
Agentforce Innovation Day Service Tokyo is a testament to the strength of the Salesforce community in Japan. It’s not just about technology—it’s about the people who come together to innovate, share, and grow. The insights gained here help businesses stay ahead in a rapidly evolving digital landscape.
Nao Sato
VP Japan at VISEO in Asia
AI Innovation at Salesforce: the secret to a 50% increase in deal closure rates
Salesforce has developed a unique approach to AI integration within its own ecosystem, showcased in the “Salesforce on Salesforce” series, which highlights how the company uses its own technology. This session explored how Salesforce has achieved over a 50% increase in deal closure rates and a 52% boost in customer satisfaction (CSAT) through AI-powered solutions.
AI adoption and Salesforce’s AI journey
According to a KPMG study, 74% of business leaders identified generative AI as the most influential emerging technology within the next 18 months. AI-driven business transformation is no longer optional—it is a strategic priority for organizations worldwide. Understanding AI adoption trends and Salesforce’s own AI evolution is crucial to leveraging AI effectively. Over the years, Salesforce has continuously innovated its AI capabilities, making them accessible and impactful for businesses worldwide. Understanding AI adoption trends and Salesforce’s own AI evolution is crucial to leveraging AI effectively. Over the years, Salesforce has continuously innovated its AI capabilities, making them accessible and impactful for businesses worldwide.
Six key AI use cases
- 52% Increase in customer satisfaction – AI-driven enhancements in customer service streamline operations and improve client interactions, leading to significant gains in satisfaction.
- 165% boost in web engagement – Personalization through AI has transformed web engagement, ensuring customers receive relevant and timely content.
- 50% Higher deal closure rate – AI-driven insights and automation empower sales teams, increasing efficiency and success rates in closing deals.
- 28% Improvement in decision-making accuracy and speed – AI-powered analytics and dashboards help sales leaders refine strategy and make data-driven decisions faster.
- 90% Adoption within 90 days – AI-driven Slack integration enables teams to manage vast amounts of information effectively, enhancing collaboration and workflow efficiency.
- 1 million internal service requests in 30 days – AI-powered employee service tools have significantly improved internal support systems, optimizing operations across the organization.
Salesforce has developed a unique approach to AI integration within its own ecosystem, showcased in the “Salesforce on Salesforce” series, which highlights how the company uses its own technology. In this session, Xiaofen Wang, Senior Product Marketing Manager for AI GTM, introduced six key AI use cases, demonstrating how Salesforce applies AI to enhance sales productivity, improve customer support, and optimize various business processes.
VISEO’s role in driving AI-powered digital transformation
As a global digital and business consulting company, VISEO seamlessly integrates with Salesforce’s AI-driven initiatives to help organizations unlock their full potential. VISEO’s expertise in AI, automation, and digital transformation enables businesses to leverage Salesforce’s advanced AI capabilities, including Einstein and Agentforce, to drive efficiency, enhance customer engagement, and streamline operations.
VISEO collaborates closely with Salesforce to implement cutting-edge AI solutions tailored to the specific needs of enterprises, ensuring that they maximize ROI and stay competitive in an evolving digital landscape. By combining deep industry knowledge with technical excellence, VISEO empowers companies to harness AI to improve decision-making, boost sales productivity, and create personalized customer experiences.
Why events like Agentforce innovation day service Tokyo matter
Participating in events like Agentforce Innovation Day Service Tokyo reaffirms why the Salesforce community is so special—it’s all about learning, sharing, and growing together. The event serves as a reminder that digital transformation is not just about technology but also about the people who use it to create impact.
For those who attended, Agentforce Innovation Day Service Tokyo was an enriching experience filled with inspiration, collaboration, and valuable takeaways. If you missed this year’s event, be sure to mark your calendar for next year—it’s an opportunity you won’t want to miss! Participating in events like Agentforce Innovation Day Service Tokyo reaffirms why the Salesforce community is so special—it’s all about learning, sharing, and growing together. The event serves as a reminder that digital transformation is not just about technology but also about the people who use it to create impact.
For those who attended, Agentforce Innovation Day Service Tokyo was an enriching experience filled with inspiration, collaboration, and valuable takeaways. If you missed this year’s event, be sure to mark your calendar for next year—it’s an opportunity you won’t want to miss!