Top 2024 automation trends in IT you should know in Asia
Automation is no longer just a “nice to have” for businesses; it is becoming essential for growth and staying competitive in an increasingly digital world. In the past year, IT operations automations grew by an astounding 272%, according to the 2024 Work Automation Index. These automations help businesses streamline processes, reduce human errors, and enhance overall operational efficiency.
IT’s shift from delivery to strategic partner
One of the most notable shifts in recent years is the transformation of IT departments. No longer limited to just delivering technology solutions, IT is now becoming a strategic partner within businesses. This change is fueled by the growing adoption of low code/no code platforms, allowing even non-technical employees to build automated solutions. IT’s role has evolved to not just support, but to accelerate the business, ensuring that automation projects are co-created with business teams and empowering them to run independently.
By embracing automation, IT can reduce the time spent on routine tasks like managing tickets or troubleshooting issues. Instead, teams can focus on more strategic initiatives, such as delivering high-value solutions and supporting the organization’s long-term goals.
Top automations in IT Service Management (ITSM)
One of the fastest-growing areas of automation within IT is in IT service management (ITSM), which saw a 235% increase over the past year. Automation in this domain is pivotal for streamlining workflows such as ticket routing, incident management, and request handling. In fact, ITSM processes now account for 48% of all automated workflows in IT, proving to be a significant area where efficiency gains are being realized.
Key ITSM automations include:
- Ticket Management: Automating ticket creation, routing, and approval processes, helping IT teams reduce response times and deliver faster service to the business.
- Incident Management: Ensuring issues are addressed quickly and efficiently through automated alerts and responses.
- Service Level Management: Automating service level agreements (SLAs) to ensure compliance and improve the quality of service.
Automation in IT Operations
IT operations is another area experiencing rapid growth in automation, with autonomous operations being a major trend. As organizations expand their digital presence, IT operations are critical for maintaining the health and performance of business services. Automation allows for tasks like monitoring applications, managing system configurations, and handling errors to be performed without human intervention, significantly reducing downtime and improving security.
Top automations in IT operations include:
- Autonomous Operations: Automating routine tasks like monitoring system performance and managing software configurations.
- Health Log Analytics: Automatically analyzing performance logs to identify potential issues before they affect business operations.
- Site Reliability Operations: Ensuring high availability and reliability of digital services through automated processes.
The Future of Automation in IT
As the need for automation continues to grow, IT’s role is becoming even more strategic. No longer confined to handling internal projects, IT departments are now enabling business teams to create their own solutions using low code platforms. This collaboration between IT and business teams ensures that organizations can scale efficiently while maintaining governance and security.
Moreover, the integration of key platforms like Salesforce and others into automated workflows is helping organizations build more cohesive and efficient IT environments. These tools are frequently used to automate service desk processes, track tickets, and manage requests in real-time, reducing the time employees spend on administrative tasks and improving their overall experience.
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