Agentic AI in action: when agents speak the same language

Why agent interoperability matters 

An agent-to-agent interoperability protocol provides the foundation for cross-vendor collaboration, security, and scalability, enabling seamless orchestration of diverse intelligent services in a unified environment. By establishing a standard around how agents identify themselves, exchange data, and coordinate multi-step workflows, the industry ensures that new AI solutions can plug into existing infrastructure in a secure and scalable way, fostering innovation and collaboration rather than fragmented point solutions. 

An interoperability protocol will break down vendor silos, allowing service, sales, marketing, and IT agents to share context regardless of what agent or runtime they’re using. It will accelerate time-to-value by enabling the reuse of existing agents instead of rebuilding them for every platform. Additionally, it will reduce integration costs since a single open protocol is more efficient than dozens of custom adapters and complex, often brittle APIs. Finally, it will enhance governance through unified observability and policy enforcement across every agent interaction, ensuring administrators remain in control. 

Here’s how we’re envisioning interoperable architecture with Agentforce at the core:

Introducing the Agent2Agent (A2A) protocol 

To address these challenges, Google, in collaboration with over 50 technology partners including Salesforce, introduced the Agent2Agent (A2A) protocol. This open standard facilitates seamless communication and collaboration between AI agents, regardless of their underlying frameworks or vendors. A cornerstone of A2A is the Agent Card, a lightweight JSON contract detailing an agent’s capabilities, identity, compliance tags, and trust score, enabling efficient capability discovery and version negotiation.  

VISEO: your trusted partner in agentic AI implementation 

Implementing Agentic AI solutions requires not only understanding the technology but also the expertise to integrate these systems effectively within existing infrastructures. VISEO stands out as a premier partner in this space, offering: 

• Deep Expertise in AI Integration: VISEO has a proven track record of integrating complex AI systems across various industries, ensuring that Agentic AI solutions are tailored to specific business needs. 
• Commitment to Open Standards: By aligning with protocols like A2A, VISEO ensures that the solutions implemented are future-proof and capable of seamless interoperability. 
• Comprehensive Support: From initial consultation to deployment and ongoing maintenance, VISEO provides end-to-end support, ensuring the success of Agentic AI initiatives. 

Real-world applications of agentic AI with VISEO 

VISEO’s expertise in Agentic AI translates into tangible benefits across various sectors: 

• Customer Service: Implementing AI agents that can autonomously handle customer inquiries, process returns, and coordinate with logistics partners, leading to enhanced customer satisfaction. 
• Sales and Marketing: Deploying agents that analyze CRM data to identify prospects and trigger personalized marketing campaigns, thereby increasing conversion rates. 
• Financial Services: Utilizing AI agents to provide personalized investment advice, with compliance agents ensuring adherence to regulatory standards.  

The evolution of Agentic AI marks a significant shift in enterprise automation, enabling intelligent agents to collaborate seamlessly across platforms. However, the successful implementation of such systems hinges on the expertise of seasoned partners. VISEO’s deep understanding of AI integration, commitment to open standards like A2A, and comprehensive support services position it as the ideal partner for organizations looking to harness the full potential of Agentic AI.