Revolutionizing digital payments in Korea: a seamless integration with Salesforce Commerce Cloud

The Challenge: navigating a complex payment landscape

With a growing customer base and a diverse array of payment methods in the Korean market, ensuring a smooth and reliable payment experience was critical.

However, the client faced several challenges:

• Lack of an out-of-the-box integration: Their payment gateway, PortOne, required a dedicated Salesforce B2C Commerce Link Cartridge to ensure compatibility.
• Certification and compliance hurdles: Salesforce’s AppExchange platform had undergone recent changes, making submission and approval processes more complex.
• Localization and multi-language requirements: Managing a project across multiple geographies, with English and Korean as key communication languages, added a layer of complexity.

The Solution: a tailored Salesforce B2C commerce link cartridge

To address these challenges, we provided end-to-end support, from discovery to implementation and certification. Our approach included:

Strategic consultation & technical expertise

• Remote, bi-lingual project management (EN <> KO): We ensured clear communication and alignment between stakeholders in South Korea and our global team.
• Discovery workshops: Conducted deep-dive sessions to capture business requirements, ensuring the final solution was tailored to the client’s needs.
• Technical scoping and solution design: Our Salesforce Commerce Cloud Architect provided expert guidance, translating business needs into a scalable technical solution.

Seamless integration & development

• Custom-built Salesforce B2C Commerce Link Cartridge: Designed and developed to integrate with PortOne’s payment gateway, covering key functionalities such as:
  • General payments
  • Subscription payments
  • Refund processing
• Optimized performance and compliance: Ensured full compatibility with SFCC, adhering to Salesforce’s technical standards for seamless operation.

Guidance for Salesforce certification & deployment

• AppExchange submission support: Assisted the client in navigating the newly changed AppExchange certification process.
• Comprehensive documentation: Delivered detailed integration guidelines to support System Integrators (SI) in future implementations.

The results: a future-proof payment ecosystem

By implementing a tailored solution, we enabled our client to:

• Expand their digital payment capabilities: The LINK Cartridge now provides a smooth and reliable payment processing experience across multiple gateways specific to the Korean market.
• Ensure seamless operations within SFCC: Optimized performance and integration compliance enhance user experience and operational efficiency.
• Successfully publish on the Salesforce AppExchange: Opening new opportunities for partnerships and expanding their reach in the digital commerce ecosystem.

Empowering fintech growth in Asia

With our expertise in digital transformation and Salesforce Commerce Cloud, we continue to support fintech leaders across Asia in building secure, efficient, and scalable solutions. This project underscores our commitment to enabling seamless commerce experiences tailored to the unique needs of each market.

Looking to integrate a customized payment solution within Salesforce Commerce Cloud? Let’s build the future of digital payments together.