How did we employ to ensure the successful transition and utilisation of the CEGID SaaS platform?

Our recent collaboration with a pioneering client marks a significant milestone in the adoption of cutting-edge technology in APAC. As the first customer to embrace the CEGID Software as a Service (SaaS) platform in APAC, this client embarked on a journey of digital transformation that would revolutionise their retail operations.

The challenge

Our client faced multiple challenges in their retail operations across the Asia-Pacific (APAC) region. They needed a robust information system to capture customer transactions, integrate with SAP for inventory management, streamline outbound communication, ensure data security, and maintain high availability. The complexity of managing six legal entities across multiple countries added another layer of challenge.

The solution

Our client partnered with us to implement the CEGID Y2 solution, adopting a core-model rollout strategy over a two-year period. This encompassed deploying the CEGID Software as a Service (SaaS) platform, making our client the first customer in Asia to utilise this innovative solution. With a geographic scope covering Singapore, Vietnam, Malaysia, Thailand, Indonesia, and the Philippines, we tackled the integration of 60 back-office users and 500 front-office users across six legal entities.

Achievements unveiled

The accomplishments of this project were remarkable:

• Successful implementation of CEGID SaaS platform, marking a milestone for our client’s digital transformation in APAC.
• Seamless integration with SAP for efficient inventory management across all boutiques and counters.
• Implementation of robust access right management, ensuring tight security of data.
• Integration of customer management with Salesforce, enhancing customer relationship management.
• Integration of ecommerce sales data into the POS system for centralized data analysis.
• Implemented integration with external loyalty management system to build centralized loyalty platform to better server Shiseido members.
• Development of an e-registration form for stores to capture customer information efficiently.
• Management reports streamlined and enhanced through CBS tool.
• Deployment of Mobility POS for enhan- ced customer experience at Singapore.

The outcome

With a streamlined POS implementation, our client achieved greater operational efficiency, enhanced customer engagement, and improved data-driven decision-making. The seamless integration of systems across the APAC region facilitated better control and management of retail operations, paving the way for future growth and expansion.

“Through meticulous planning, strategic implementation, and relentless commitment to excellence, we helped our client navigate the complexities of POS implementation in APAC, paving the way for continued success in the dynamic world of retail.” – David Liu, CEGID Activity Director at VISEO APJ