How did we help our client address the deployment of the Cegid Y2 SaaS Solution across its network in APAC?

Our client, a Swiss luxury watchmaker, operates over 169 boutiques as of today.

“Our client’s commitment to innovation and excellence drives its ambition to enhance operational efficiency, streamline processes, and elevate customer service standards across its network of stores. This partnership with Cegid Y2 signifies a strategic move towards embracing cutting-edge technology to transform its retail operations and stay ahead in the competitive global market.”- David Liu, Cegid Director at VISEO APJ

The challenges

The transformation initiative embarked upon by our client encompasses several pivotal aspects aimed at bolstering their retail operations.

Firstly, recognising the imperative of enhancing store staff service, the decision was made to replace the existing POS system with Cegid Y2. This strategic move promises to ameliorate customer service efficiency significantly, empowering store personnel with enhanced support tools.

Secondly, the initiative prioritizes standardising operations across the APAC region. With disparate POS systems in place, unification becomes imperative to align with the overarching global strategy, fostering cohesion and streamlining processes.

Thirdly, compliance requirements feature prominently in the transformation agenda, particularly in light of evolving legal landscapes. Upgrading aspects pertaining to legal, regulatory, and tax frameworks is essential, with a specific focus on adherence to China’s new Personal Information Protection Law (PIPL), ensuring data privacy and security measures are robustly implemented.

Finally, the information system transformation aspect underscores the need for agility and optimisation. By facilitating the agile deployment of new solutions and rationalising application interfaces, the organisation stands poised to embrace innovation seamlessly, driving operational excellence and staying ahead in the dynamic retail landscape..

The solution

VISEO offered our client a holistic approach towards achieving operational excellence, driving growth, and delivering unparalleled customer experiences across the Asia-Pacific region with various solutions.

Achievements unveiled

In implementing Cegid Y2, a paramount consideration was localised adaptation to seamlessly meet specific regional requirements. By tailoring the core model, the system effectively addresses the nuances of diverse markets, ensuring relevance and effectiveness across varied contexts. Moreover, the upgrade prioritised fiscal and legal compliance, meticulously aligning systems with intricate regulatory frameworks.

This comprehensive approach ensures adherence to fiscal, legal, and tax regulations, mitigating risks and bolstering trust with stakeholders. Additionally, the integration of robust multilingual capabilities underscores a commitment to inclusivity, facilitating seamless communication and accessibility across linguistic barriers. Furthermore, the system’s versatility extends to business process optimisation, where local must-have procedures are seamlessly integrated. This integration enhances operational efficiency by aligning the system with the specific workflows and requirements unique to each locality, thereby maximising productivity and driving sustainable growth.

• Collaborative Gap Analysis: our client collaborated closely with the HQ project team to address gaps and optimise operations.
• Strategic Setting Phase: our client received extensive support during the initial setting phase to ensure a smooth transition.
• Integration with Existing Systems: Seamless integration with SAP Shine, local CRM (DDC), and eCommerce platforms enhanced operational synergy.
• Comprehensive Training and Support: Pilot store deployments in China and Japan were supported with thorough training, followed by hypercare to address any issues.
• Mobile Solution Deployment: Cegid Y2 was deployed as a mobile solution, leveraging Microsoft Surface devices for enhanced flexibility and mobility.

The outcome

Through strategic collaboration with Cegid Y2 Retail Solution, our client successfully addressed its challenges and achieved remarkable milestones in its retail transformation journey. By leveraging cutting-edge technology, ensuring compliance with regulations, and optimizing business processes, our client has not only improved operational efficiency but also elevated the overall customer experience across its network of stores in the Asia-Pacific region.