How did we help our client deliver an omnichannel strategy by integrating data from all channels in real time with Cegid?

Our client, the oldest French fashion house still in operation, operates over 300 monobrand stores worldwide and is also distributed via 1,200 multibrand retailers as of today.

“Through our collaborative efforts, our client has embarked on a journey of retail excellence, revolutionising its operations across various Asian countries and paving the way for sustained growth and success in the luxury fashion market.”- David Liu, Cegid Director at VISEO APJ

The challenge

Our client faced numerous challenges in streamlining its Point-of-Sale (POS) operations across Mainland China, Hong Kong, Taiwan, and Japan. The client sought to integrate its disparate POS systems to enhance business management and support the opening of its flagship store in Japan within a tight timeframe of six months.

The solution

With a comprehensive understanding of our client’s challenges, our team embarked on a solution-driven approach to revolutionise their retail operations. Leveraging CEGID SaaS platform, we provided a unified POS system solution across all our client’ stores in Mainland China, Hong Kong, and Taiwan. Additionally, we successfully implemented the first flagship store in Japan within the stipulated timeframe.

Integration with various systems was achieved seamlessly, including SAP/BI, OMS, CRM, WMS, and financial systems, enabling our client to optimise sales, inventory management, CRM/marketing, and financial processes. We also implemented robust data security controls and established a highly available infrastructure to ensure uninterrupted operations.

Moreover, we focused on enhancing store business operations by implementing proper access right management for all users and integrating customer management with Shuyun to serve customers seamlessly across channels. E-commerce sales data was integrated back into the POS system for centralised data management and analysis, empowering our client with valuable insights for informed decision-making.

Achievements unveiled

Through our efforts, our client achieved significant milestones and enhancements in its retail operations:

• Successful implementation of CEGID SaaS platform across Mainland China, Hong Kong, and Taiwan.
• Seamless launch of their first flagship store in Japan.
• Integration of CEGID with SAP/BI, OMS, CRM, WMS, and financial systems.
• Integration of e-commerce sales data back into the POS system for centralized data management and analysis.
• Implementation of customer management integrated with Shuyun for an omnichannel customer journey.
• Establishment of proper access right management for all users.
• Implementation of WAC management in CEGID integrated with the financial system.
• Engagement of 15 back-office users and 30 front-office users, enhancing operational efficiency and customer service.

The outcome

The successful POS implementation across Asia has propelled our client into a new era of retail excellence. With streamlined operations, seamless integration, enhanced data security, and improved customer service capabilities, our client is poised for sustained growth and success in the competitive luxury fashion market.

The collaboration between our client and our VISEO team exemplifies the power of strategic partnership and innovative solutions in overcoming complex challenges and achieving transformative results within a remarkably short timeframe.