How did VISEO revolutionize omnichannel scenarios for its client by implementing a new Order Management System (OMS) with Cegid?

Our client sought to enhance its order management system (OMS) to meet the demands of omnichannel scenarios across Southeast Asia (SEA). This is the story of how they overcame challenges and achieved remarkable success through collaboration and innovation.

“Innovation is the key to staying ahead in the dynamic world of beauty. Through collaborative efforts and a commitment to excellence, our client and VISEO have not only overcome challenges but also set new standards for omnichannel operations. This success is a testament to the passion and dedication of our team and partners.”- David Liu, Cegid Director at VISEO APJ

The challenges

Our client’s luxury branch faced the daunting task of centralizing its order management across various channels in the diverse SEA market. With multiple brands and countries involved, the complexity was magnified. The need to integrate internal tools like SAP and external platforms such as brand websites, LazMall, and Shopee added layers of intricacy to the challenge.

The solution

To tackle this challenge head-on, our client convened a comprehensive workshop with key business stakeholders. This collaborative effort laid the groundwork for designing a robust solution. The decision was made to implement the Anchanto OMS, tailored to meet the specific needs of our client’s omnichannel operations.

Achievements unveiled

The journey towards a centralized OMS was marked by significant achievements:

• Scoping and Project Consulting: Thorough scoping ensured a clear unders- tanding of project requirements, laying a solid foundation for success.
• Integration with Internal and External Tools: Seamless integration with internal systems like SAP and external platforms like brand websites and e-commerce marketplaces was achieved, enhancing efficiency and scalability.
• UAT Organization: Rigorous User Accep- tance Testing (UAT) was conducted, involving business owners to validate the functionality and usability of the OMS.
• Collaboration with Anchanto: Effective project management and coordination with Anchanto’s development team facilitated the smooth implementation of the OMS.
• Stakeholder Coordination: Close collaboration between IT and business stakeholders, spanning different countries in the SEA region, ensured alignment and synergy throughout the project.

The outcome

Through meticulous planning, dedicated teamwork, and unwavering commit- ment, our client successfully implemented the Anchanto OMS, dubbed project E Luxe D2C. The outcome was transformative:

• Enhanced Efficiency: Centralizing order management streamlined processes, reducing complexities and inefficiencies.
• Improved Visibility: Real-time insi- ghts into omnichannel operations empowered decision-making and strategic planning.
• Scalability and Adaptability: The implemented solution provided a scalable framework, capable of accommodating future growth and evolving market dynamics.
• Strengthened Collaboration: Close collaboration with our client stake- holders in the SEA region fostered a culture of partnership and innova- tion, paving the way for continued success.