Ensuring seamless digital operations for a leading french luxury retailer in APAC with Shopify Plus
Our client, a renowned French luxury retailer specializing in body, face, hair, fragrances, and home products, sought a robust digital solution to maintain and enhance their e-commerce presence across Asia-Pacific.
The challenge
With five Shopify stores in Thailand, Taiwan, Hong Kong, India, and Malaysia, they needed a reliable partner to manage website operations, streamline loyalty programs, and optimize promotional functionalities while ensuring seamless day-to-day support.
The solution: comprehensive maintenance & Shopify store optimization
To support our client’s digital operations, VISEO provided end-to-end Shopify maintenance and enhancement services, ensuring stability, performance, and business agility across multiple markets.
Key actions implemented:
Business User Support & Request Management
- Established a structured support framework to address country-specific requests efficiently.
- Implemented a centralized approach to optimize response time and ensure smooth operations.
Promotion Management Enhancement
- Replaced the third-party app Discount Ninja with Shopify’s native functionalities, reducing reliance on external tools, improving system performance, and simplifying promotional workflows.
Loyalty Program Integration & Custom Development
- Successfully integrated the retailer’s loyalty program with Shopify across all APAC stores, enabling seamless rewards redemption.
- Developed a custom application to generate vouchers from the loyalty program and automatically send them to Shopify, enhancing the customer experience and ensuring smooth transactional processes.
Impact: a more agile and scalable E-Commerce ecosystem
- Efficient Store Management: Business teams across APAC now have streamlined processes for managing their Shopify stores.
- Cost Reduction & System Optimization: The removal of Discount Ninja eliminated dependency on external apps, reducing costs and improving operational efficiency.
- Enhanced Customer Experience: The integration of the loyalty program with Shopify ensures a frictionless experience for customers redeeming rewards, reinforcing brand loyalty.
- Scalability for Future Growth: With a structured support system and optimized processes, the retailer is now better positioned to expand and adapt to evolving digital commerce trends.
At VISEO, we don’t just maintain systems—we enhance them to drive business success.
Manage a world-leading retail business with Shopify in Asia
Build an online store, manage sales, market to customers, and accept payments in digital and physical locations. Ready to make your business stronger, faster, and more successful with VISEO and Shopify?
By bringing together VISEO’s comprehensive industry insights and technology experience with Shopify’s advanced capabilities, we can make our clients’ digital strategy a reality, allowing them to be more productive, innovative, and competitive.