Salesforce Business Analyst

As a Salesforce Business Analyst, you will play a key role in delivering successful Salesforce implementations and ongoing support for a major logistics company in France.

You will collaborate closely with a team of 50-60 VISEO consultants and work directly with the client to understand their business requirements and translate them into effective Salesforce solutions on the project working as Agile Factory set up.

Responsabilities

Requirements Gathering

• Collect and analyse client needs: workshop planning, workshop facilitation, and reporting
• Elicitation: Set up the foundation of a project by asking a lot of questions, gathering opinions, information, facts by interviewing stakeholders & departments
• Process modelling
• Complexity estimation, Macro-sizing / T-shirt sizing, functional feasibility, impact, and risks
• Analyse and propose solutions while respecting solution standards
• Negotiate with users to adapt their needs and processes to standard practices

Specification / User Story:

• Design technical solutions, autonomously for simple needs and with the support of developers or architects for medium or complex needs
• Write technical and/or functional specifications in the form of User Stories
• Documentation

Development and Testing:

• Transfer development tasks to the build team in the format of ready user stories
• Monitor development progress and provide support to the development team
• Lead and perform testing of user stories, report issues, and ensure follow-up

Support:

• Analyse incidents with level 3 expertise
• Identify root causes and propose solutions with the help of developers or architects
• Lead the resolution of the incident(similar to the steps in requirements gathering, specification, and development)

Other:

• Knowledge of Agile SCRUM methodology.
• Proficiency with the Salesforce ecosystem.

Profile

• Minimum Bachelors' degree in IT or Computer Science
• 2 years of experience in a Business Analyst role.
• Minimum 2 years of experience with Salesforce.com consulting, implementation.
• Must have Salesforce ADM 201 Certification and atleast one other Consultant certification (sales, service, experience etc).
• Business Process Engineering or re-engineering background, in the areas of sales, marketing, and/or customer support.
• Strong written and verbal communication skills, executive level presence and experience in facilitation.
• Successful track record serving as overall lead for enterprise CRM implementations and technology initiatives.
• Strong Agile SCRUM experience and good knowledge of the Product Owner role.
• Willing to work for the French working hours : 1pm PHT – 10 pm PHT (with breaks)/10:30am IST – 7:30pm IST (with breaks).
• Willing to work in international teams.